Buyer protection is our motto:

Pujadivine is a customer-friendly site. We adhere to cut down the stress of online purchase. Customers are our valuable assets. We release invoice or payment only when the parcel as well as service is received by the customers. We prefer to building repo with our customers. Parceling them happiness with deep satisfaction is our motto. Our refund policy is crafted just to return them an escape from the ugly experience post purchase.

Return Policy:

What we say is what we do under our return policy. Our easy return as well as refund policy includes:

• Pujadivine products which you received in ‘damaged/defective/ broken’ condition
• Products unparalleled to the description/photo on the website
• Products which lack quality; colour and design related issues

Note: All the products should be returned in their original condition. The bills and labels should not be torn. All the rules set up for dispute would be applicable when the product or service would not meet expectations. 7 days are fixed for registering and entertaining disputes.
How to register the dispute for an order?

Disputes can be addressed in two ways:

• By dropping an email to pujadivine.com stating the clear reason of returning the product.
• By contacting us directly on the official numbers.

In both cases, an auto generated email will be sent to the addressee with the instructions of returning your items. Please wait for at least three business days to get our response.

What to do when seller is unresponsive?

3 business days are fixed to entertain the dispute. In case, your request will get no response or satisfaction is not met as per expectation, you can drop an email on pujadivine.com. You will get resolution on urgent basis.

When will you get refund?

When the seller notifies us of receiving the item, refund process initializes. Within 15 days (excluding Sunday and Saturday or bank holidays), the process is completed. You can track the entire procedure in the ‘track order’ page.

What about packaging?

The items to be returned should be carefully packed. No tampering should be noticed to the packaging.

How can you track your order?

Placing order will require signing in or up. In order to track the order’s detail, you need to log in and track the delivery report on the website. You can access your transaction number or order number to get the crystal clear picture of your order.